17 SEPTEMBER 2005, Page 49

YOUR PROBLEMS SOLVED

Dear Mary

Q. I sympathise with B.M.F. (20 August). At a recent Proms concert, a superb performance of ‘Gerontius’ was ruined by a middle-aged woman continually fanning herself with her programme. It was not a hot night, and she was the only person in the hall doing so. She was very rude when someone tried to approach her about it in the interval. What do you suggest, Mary?

J.McC., London W8 A. In these situations it is always easier to use a third person as a human buffer than to deal directly with a miscreant who may be defensive. You could have whispered to one of the people sitting next to the fanner ,‘Excuse me, could you possibly ask your friend to stop fanning? Everyone in the rows behind is finding it very distracting.’ The group may well be abusive, or they may be responsive to the uncomfortable thought of an angry mob behind them. Either way you will have had the satisfaction of demoting the fanner to the status of someone who needs carers to keep them in check.