SIR,—That so experienced a critic of public and commercial services
as Mr. Leslie Adrian should be prepared to publish the results of a survey based on five telephone calls on a Friday morning in mid-September is surprising. The glory is, for the book trade, that the results were so comparatively splendid. Few trades nowadays would have emerged so well from so random a test.
Mr. Adrian's other comments on bookshops are cursory enough to be occasionally misleading; but if his remarks provoke any of your readers to write to me to suggest exactly what the public expects to get in the way of service from a bookshop, his sallies will have been well worth while.—Yours faithfully,
0. R. DAVIES
Director of Information The Booksellers Association o/ Great Britain and Ireland, 14 Buckingham Palace Gardens, Buckingham Palace Road, SW1