29 OCTOBER 1932, Page 37

Relations Between Banker and Customer

" TUE relation of banker and customer is simply the ordinary relation of debtor. and creditor." Aye, and there's the rub. For although the accuracy of this quotation from a Banking Text-book cannot be gainsaid, yet the relations at times assume an aspect which neither of the two parties would call either simple or ordinary. Still, there is inherent in the relationship of any debtor and any creditor that which occasionally makes things difficult. From this disruptive element the banker and his customer are no more immune than the best regulated families are from accidents. From the attention given to the relations of banker and customer in the popular Press recently it might be thought that a state of bitter hostility exists between them. I suggest that this picture is an exaggeration, though " exaggeration " was not the word I first thought of. For it must be borne in mind that, though the accuracy of the circulation figures of the popular Press, may be certified by Chartered Accountants, their news is not always authentic and no one could audit their views.

But whether the general relations between banker and customer are better, worse, or about the same as they have always been, my consideration of them has but one aim in view ; to make them happier—and any suggestions I may diffidently advance are intended to that end. -