4 OCTOBER 2008, Page 71

Q. How should I react, as a senior citizen, when

an employee of my Traveller’s Club, whom I have never met, addresses me, uninvited, by my first name? Am I right to be slightly taken aback?

E.B., Bromley, Kent A. I assume you cannot be talking about the very civilised Travellers Club in Pall Mall, where such practices would not be tolerated. You should nip this problem in the bud by going to the club secretary and asking him or her to deal with the discourtesy directly.