Far from easy
From Michael Scott Rohan Sir: Much as I agree with Ross Clark's general point (Just when you thought it was safe... ', 2 August), he is wholly wrong to use easyJet to castigate BA's supposed overmanning. My wife and I booked to fly easyJet from Edinburgh to Stansted in early June, to arrive about eight that evening. After being bused through to Glasgow, continually lied to — 'Your aircraft is just leaving Stansted' — we and the other passengers from our flight eventually arrived, on a plane borrowed from another company, at about one the following morning. Not at Stansted, mind you; but — as easyJet were careful to inform us only after takeoff — at Gatwick.
Buses were promised, to dump us at Stansted 'around four*, with no way to get home, but were suspiciously slow to materialise. Since I was by then running out of essential medication, we were forced to take a very expensive taxi all the way. EasyJet has yet to acknowledge our repeated complaints, let alone explain, apologise or offer compensation. It appears, though, from what its hapless counter staff let slip, that it simply did not have aircraft or staff to fulfil its advertised schedule, let alone cope with emergencies.
We could have flown other airlines' business class for less than easyJet cost us, and we should have. I travel frequently enough with BA, Virgin, United and other mainstream airlines, and I have never encountered such callous cheeseparing. If BA requires a few extra employees to avoid treating passengers in this nightmarish fashion, good luck to it; it's an essential part of the service.
Michael Scott Rohan
Cambridge
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