Technical failure
Sir: I have the advantage over Hamish Tay- lor (Letters, 2 January), who responded on behalf of Eurostar to Alistair Home's com- plaints about his journey to Waterloo. Mr Taylor did not read Mr Home's article; I did. I am an original shareholder in Eurotun- nel and am sorry about the spokesman. The gravamen of Mr Home's complaint was not the badness of the journey — even losing two engines in a row and getting in 224 minutes late can happen — and it seems Eurostar has a better record than most. Mr Home's complaint was that passengers were not told specifically what the matter was, just that it was 'technical fault' or `technical problem'. Is it hard to say that an engine has broken down? The information would have been appreciated. But worse still, passengers were actually misled; they were told of 'security checks', which made them think of bombs and the like. That is what Mr Home wrote. Mr Taylor does not address these issues. Would he now?
Keith Wedmore
5 Cornelia Avenue, Mill Valley, California, USA
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