HOW TO GET AN ANSWER SIR,—Leslie Adrian asks how one
argues with, or even addresses, an organisation which simply ignores one's letters.
A friend of mine has devised a very effective way of coping with this problem. Whenever he writes a letter of complaint, he sends copies of the letter to the chairman of the board, and occasionally even to members of the board of directors, stating clearly on'his original letter that such copies are being sent. He gets the names from various business indexes which are available in most public libraries in this Country, and which probably have their counter- parts in Great Britain He reports that it is amazing how quickly a situation can be straightened out when the recipient of the letter is aware that Big Brother is also aware of what is going on
He uses the same technique when he writes letters of commendation. Fair, after all, is fair.
PYRE JOHNSON. At'
575 Madison Avenue, New York, 22
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