your problemS Solved
Dear Mary
Q. I treated four friends to a trip to the Far East. On the way back there was a cock-up at the airport with an overbooked plane and our party had to be put up for the night in a (magnificent) hotel. As a stickler for standards I wrote to the airline to complain and was quite satisfied to receive flight vouchers for £500 in compensation. I was amazed when one of my guests boasted to me later that he had followed my lead and that he too had received £500 in flight vouchers. Do you agree, Mary, that it was incumbent on my guest to pass these vouchers on to me? It was no great hardship for him to spend the night in a five-star hotel — he was unemployed at the time. And he would not have been on the flight at all had it not been for my largesse. What was the etiquette in this situation? Would you rule, please, Mary?
Name and address withheld A. You did not personally suffer five delays, you only suffered one delay. Your guest also suffered one delay and he was, theoretically, inconvenienced by it (even if he had nothing better to do than stay in a magnificent hotel for one extra night). In some ways it would have been rather insulting if he had offered you his vouchers with the suggestion that you would be small-time enough to accept them. Some people are more opportunistic than others and it is best to rise above these money matters. Having been so generous in the first place, don’t spoil your reputation by letting the grudge rankle now.
Previous page
