Unlettered
A reader received this letter from Anglian Home Extensions of Rochester in Kent: Dear Mr Farbrother, Thank you for your letter of 24th September stating the experiences you have enclounted in your dealings with Anglian.
I am Indeed sincerely sorry that you have had the occassion to write to us in this context.
I will, however, not try and 'Soft Soap' you in anyway with excuses of what has happened, but will explain that the representative Mr Barnes got his figures completely wrong.
On his being advised of this he should have told you fo his mistake and not made silly excuses which just com- pounded the problem. I will certainly be taking him to trask oin this matter. This I can appreicate will be of little comfort to yourself as you have been quite clearly mis-led by him.
I can only offer my apologises on behalf of the company and sympathise with the way you have been treated. Further I will have your deposit refunded with the £50.00 as you requested.
Oce again please accept my apologis- es.
Kind regards. Yours sincerely, K. JARVIE Branch Manager If you have an example of a crass, illiter- ate, ignorant, irrelevant or embarrassing letter or notice from a company or public body, send a copy to Unlettered, The Spectator, 56 Doughty Street, London WCIN 2LL. £10 for each one printed.
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