28 MARCH 1998, Page 22

Air smiles

Sir: Joan collins (Diary, 21 March) does well to comment on the taste and expense of BA design. A further point might be made about their grossly mis-named Cus- tomer Service. In very recent attempts to communicate, no letters were acknowl- edged, much less answered, photographs and documents were not returned, and a telephone enquiry elicited the curt response that telephone calls were unac- ceptable. The matter concerned a polite enquiry, to the Community Affairs sec- tion, about a purely charitable matter in which BA Cargo were involved (who had recommended application to Customer Care).

Arthur Finch

Royal Holloway, Egham, Surrey