2 APRIL 2005, Page 21

Local knowledge

From Alasdair Finlayson

Sir: To create a warm, local atmosphere in telesales from far-flung parts (Paul Johnson, And another thing, 26 March), operatives are schooled in UK current affairs and sporting matters. I have found that unwanted promotion of broadband, mobiles, etc. can be halted speedily and inoffensively by the simple question ‘How was the Stenhousemuir score on Saturday?’ For variety and more irritably, I sometimes use a small mooing device purchased in Geneva airport.

Alasdair Finlayson Glasgow

Essential error