PROTECTING THE CUSTOMER
SIR,--1 cannot permit the allegations made by Mr. R. S. Taylor in your issue of September 18 to pass unchallenged. The Good Housekeeping Institute is justifiably proud of its record of service to the public extending over a period of some thirty-five years. it is now, and always has been, prepared to implement the guarantee which it gives in respect of articles to which its seal of guarantee is attached.
All that the institute requires is evidence from the consumer that his complaint is reasonably founded. In Mr. Taylor's case that evidence has not thus far been forthcoming. If he is prepared to say in terms that the electric light shade which he pur- chased and which, he complains, absorbs too much light was not described by the manufacturers as being 'for decorative purposes only,' the institute will lin' plement its guarantee forthwith; and that in spite of the purchase having been made some two years ago.—Yours faithfully,
I'. L. GARBUTT
Good Housekeeping Institute, 28-30 Grosvenor Gardens, SW! Director and Principal
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