Help is at hand
From Mr Richard Dykes Sir: No one in Royal Mail would argue with the view that Mount Pleasant, which was built in the 1920s, needs a major overhaul, as do two other out-of-date mail centres in London at Whitechapel and Almeida Street, Islington (Not sorted', 11 November). All three figure in our proposals to invest £140 million to transform mail operations in the capital. Our plans will significantly improve the quality of the service we give our customers in London, which I fully accept is, at the moment, simply not good enough. And the investment does not stop there. We have already invested £54 million in a new mail centre at Greenford/Harrow; work is underway on another to serve Kingston and Twickenham (costing £40 million); and we are building a new state- of-the-art international centre at Langley (costing £150 million). On another subject, I'm pleased, of course, that Mr Stanley Best in his letter (18 November) is satisfied with the mail service he gets. He and others may be interested in a new service to solve the Problem he mentions of delivery of parcels at a time when there is someone at home to receive them.
Parcelforce Worldwide has introduced tune-slot deliveries up to 9 p.m. in most Parts of the country, and already 100 retail- ers Shave signed up to offer this service to their customers. We are also trialling a scheme in the South-west that allows cus- tomers to nominate a local post office to
accept their parcel deliveries. I very much hope these ideas take off.
Richard Dykes
Group managing director, The Post Office, London ECI
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