BANKS AND RECOVERY
SIR,—Mr. Mills guesses wrong and resorts to abuse. I was writing from experience at many branches, and have found conditions in the provinces even worse than in London. The contention that bank em- ployees work harder than business people is fantastic ; business people would just go bankrupt if they gave service to their clients for five or five and a half hours daily. I agree the bank employee is always working against time, but it is his own time—not his customers'. I contend that the banks have, since the war, taken advantage of the fact that people have been forced to queue elsewhere because of shortages in supplies. The banks have no such justification.
The suggestion that, if dissatisfied, a client can always go elsewhere is typical of the monopolist attitude to the public's welfare. What would the advantage be, since banks have not the imagination to stagger their hours ? The only thing most people have to thank the banks for is
Bank Holidays.—Yours truly, FRANK WARD. 35 Springfield Road, St. John's Wood, N.W. 8.
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