SIR, As I told you, BEA does have a Chief
Public Relations Officer: Mr William Simpson has at last given tongue—if this is not too strong a phrase for so feeble a squeak as his belated letter to you.
As I told you would be the case, he cannot deny the charges levelled against The Line that Leaves You Behind, or provide explanations that hold water. Indeed, he does not even attempt to deny that pas- sengers who have confirmed and re-confirmed their so-called 'firm' bookings are left behind, and that this has nothing to do with engine failures or bad weather, but is the result of overbooking—in other words, of deliberately and dishonestly selling the same seat to more than one person.
What a rotten job it must be to have to speak for The Line that Leaves You Behind—even with the help of the Customer Relations Manager, the Pas- senger Relations Officer, the Manager of the Cor- respondence Department, and assorted Press Officers! I am not surprised that it took the Chief Public Relations Officer so long to concoct even so flabby a defence as is contained in his pathetic letter.
CYRIL RAY
Kenthurst House, Rolvenden, Kent
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